Thank you for choosing Sawariya Bhawan for your visit to Khatu Shyam Ji. We strive to provide comfortable stay facilities and transparent policies. Please review our refund terms below before making a reservation.
1. Refund Eligibility
Refunds for room bookings depend strictly on the timing of your cancellation request and the terms specified at the time of booking:
- Eligible Cancellation: If a booking is cancelled within the allowable cancellation period (detailed in our Cancellation Policy), any eligible refund will be calculated after deducting applicable administrative/processing charges.
- Non-refundable Bookings: Advance payments made during peak festival seasons (e.g., Khatu Shyam Ji Lakhi Mela, Ekadashi, Gyaras, or special holiday dates) or under promotional discounts are non-refundable.
2. Processing Refunds
- Once your cancellation request is received and verified, we will process the eligible refund amount.
- Refunds will be credited back to the original payment method (Bank Account, UPI, or Credit/Debit Card) used during the transaction.
- The standard processing time for refunds is 5 to 7 working days from the date of cancellation approval.
3. No-Show & Early Check-Out
- No-Show: If you fail to arrive on your scheduled check-in date without prior notification, your reservation will be considered a "No-Show," and no refund will be issued.
- Early Check-Out: In case of early departures after check-in, unused room nights will not be eligible for a refund.
4. Exceptional Circumstances
In rare situations where Sawariya Bhawan is unable to provide accommodations due to unforeseen operational issues or force majeure events, a full refund or an alternative booking date option will be offered to the guest.
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